frequently asked questions
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We normally use support staff to raise requests. How do we do this with IEP?IEP allows users to be added with just 'requesting rights'; setting up support staff with these permissions will allow them to just add requests on IEP.
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How do I reduce the number of emails raised by IEP?
IEP uses emails to notify users of both successful and failed deliveries. The configuration of notifications can be refined to significantly reduce the number of emails generated. Please contact our support desk if you would like assistance in with this. The new release includes an ability to pool routine notification reducing the number of emails further.
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How long do studies stay on IEP?
Studies and associated reports stay on IEP for 15 days. During that period they can be downloaded, or if you have the viewer option enabled, you can view the studies; they are automatically deleted after 15 days, even if they have not been downloaded or viewed.
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We are receiving lots of studies via IEP, and I don't want to load them all onto my PACS.
There are two solutions to this problem. IEP can be configured so that the default destination for studies is a work list held on IEP. These studies can then either be selected or downloaded to your PACS, or, if you have the viewer option configured, you can view the studies and decide which ones to prepare and download.
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How can we use IEP to support Primary Care?
Primary Care facilities, such as GP's and Physiotherapists can access IEP to request studies from a Trust and then use the viewer to view the images and reports. Users do not need any specific hardware to use IEP, just access to the N3 Network.
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We already have a PACS to PACS VPN solution so I only need to use the IEP occasionally
The new release of IEP supports a direct PUSH from PACS via the IEP to a pre-configured destination. This means that only a single VPN will be required to directly push studies to anyone connected to the IEP (PACS association required on sending PACS). You then have the peace of mind of being able to call on the IEP Helpdesk for help when needed as these transactions are recorded in the IEP and the monitoring system.
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We don't want everyone to be able to send studies to our PACS.
The new release of IEP includes functionality to restrict which Trusts can send to individual nodes. Once configured, only Trusts that have been specifically allowed will be able to direct send studies to restricted nodes.
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We have multiple nodes, how do we restrict who can query and write to each node?
The new release of IEP supports node access control, restricting both query and download operations by node.